Vertical Solar LED Street Light l vertical solar street light丨 Solar LED Batten Light丨Solar LED Flood Light | Wireless Intelligent Control Solar LED Pole Lights

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Technical Help & Support

Thank you for your interest in Auroras Innotech (GuangDong) Co., Ltd. Please complete the following information. Fields marked with * are required.

Contact Information

Office Hours

Mon. - Fri.: 9am to 5pm

Sat. / Sun.: Closed

Postal Address

Bldg. 2, 639 Huayu Rd.,

Xiangzhou Dist., Zhuhai, China 519000

Tel.

+86-756-8530887

Email
service@auroraslighting.com

You may ask

01. What is MOQ if i want to print my own color box?

For solar tube light kit ( or we call solar led batten light kit), we need MOQ 500pcs / order. Because every order of color box need to be 1000pcs that we have to print from our packing suppliers. If quantity is less than 500pcs, then there will be a extra cost 350usd for extra color box that you are supposed to pay as a "deposit", then next time for second order when total quantity reaches to 500pcs, we will refund this 350usd to you in time
02. Do you provide OEM service

Yes, Auroras believe the fastest and the most efficienct way is to cooperate with all greatest customers based OEM business. With that Auroras is able to provide a good products under the customers' reputation which is impossible to be build up with short time. So Auroras prefer to use your ready marketing channels and just let auroras's products running there. OEM are welcomed. :)
03. Can i connect 3~5 cylinder panel in series connection

Yes, Each solar cylinder panel has input and output cables with MC4 plugs, you can connect 2~5 modules in series connection to get higher power depending on lighting power consumption. Please note you must use the MC4 adapters between every 2 modules.
04. What is your MOQ? Solar street lights or solar batten light?

Auroras is a running well factory and every day there are thousands pcs of all kind of solar lights are produced, And normally there are materials ready in stock for hundreds pcs. So we never set a MOQ requirement for any models of lights. So you can start to try our quality easily. For samples order, we normally only need 1~3 days depends on your quantity and type of products.
05. Can i only purchase your solar light head only without solar panel

Yes, The biggest advantage of Auroras's products is : FLEXIBLE. We are happy to provide you light head only, and you can use your own solar panel in stock or source it from your local market. While important notice : Please use solar panel with right voltage, HELIOS series solar street light need 18V input, and THOR series high power all in one solar street light for express way is 36V system. If you use 18V solar panel to charge THOR series, it will not work.
06. Can i change the lighting program of solar street light even it is installed on pole?

Yes, There is a remote available. With this remote, you can customize the lighting program as you need. Our default setting is 4 hours 100%+ 4 hours 50%+ 4 hours 30%, If you like to use 50% power only for whole night, then you can easily change it by remote. Any kind of lighting program is possible, Please contact our sales team or technical support for more guide if you need.
07. What is the max power of solar cylinder module

The max power of cylinder solar module is 140W. But you can get much higher power as you need. Each solar cylinder module has two pairs of MC4 connectors, one pair is for input, the other pair is output. With 100W and 140W options, you can easily get 200W, 280W 300W,420W,560W etc in series connection. Every two modules are connected by MC4 universal plugs. The connection is very simple but very strong and tight. Solar cable is 2.5mm2 Max 6pcs can be connected in one group.
08. Can i purchase your cylindrical solar module only without light or pole?

The answer is positive, Auroras is willing to provide only solar cylinder module as a seperate product. you can use it for your own way for other application. There are two models availble . One is 100W and the other is 140W. We can customize the power if you a different size. MOQ is 50 Units.
09. Can the the battery capacity increased?

The max power of battery for THOR is 2160WH with NCM battery and 680WH battery for HELIOS. ( Until 2019.06.01). If you like to use 20W solar street light , but you think 24AH 12V battery is not big enough, then we can use 40AH 12V or 50AH 12V as big as you need. In this way, the biggest advantages of using bigger battery is the lifetime of light will be much extended for more years. And it will have a much better battery autonomy. It can work well continuesly in rainy days. This is same for all solar led street light and solar batten lights.
10. What is the lifetime of battery of helios or thor solar street light?

As we know the lifetime of battery is limited as of our mobile. If battery is full charged, and you use it few times one day, then you only need to charge it again after two days. If you use it a lot, then you have to charge it one day or sooner. For Auroras's products, all battrey normally used for helios and thor series al in one solar led street light are NCM battery with lifetime up to 1000 cycles. If you use 1 cycle one day, then the light will work well for 3 years without lighting performance compromised. If we only use 50% of battery capcity, for example 30AH 12V (360WH), every day we only use 15AH 12V ( 130WH), then the light is supposed to work in good condition with a much longer lifetime up to 5~6 years.
11. What's different of Solar Panel between AIO and AIT

The solar panel of HELIOS AIT street light is separated from light head. It makes so convenient for customer to choose the right panel according to sunshine radiation of local environments. This is quite necessary especially customers requires 100% power for whole night. For example, HELIOS 20W can come with 40W solar panel if does not need long and brightness for whole light, and also HELIOS 20W can come with 100W solar panel for the area where is lack of sunshine very much, like North of Canada.

Comparing with HELIOS AIT. solar panel of AIO is fixed completed on the light, and customers cannot do anything for panel if sunshine is bad, customer cannot increase the panel power as wish. Because of this disadvantages, AIO solar street light always come with a motion sensor, and only work with 30%+100% for whole 12 hours. never support 6 hours 100% brightness+6 hours 100% which is the most requirements for big projects.

Thanks to separated solar panel, Customer can adjust the position of solar panel in horizontal and vertical position freely and easily. This allows solar panel can be used with the highest efficiency as possible in the best position. Customer can purchase solar panel from Auroras, or buy from their ready supplier, or use solar panel in stock. More flexible for business. What's more, Solar panel and solar light head are connected by MC4 which is the universal connector for solar panel. Distance from solar panel to light is max 40M. Lights can be installed far away from solar panel. Lighting will be anywhere, anytime.
12. What is lifepo4 batteries?

LiFePO4 stands for Lithium Iron Phosphate, this is the chemistry of our 12 volt lithium batteries. This is the safest, toughest and most cost effective form of lithium battery available today. These types of batteries are also called LFP batteries.
13. What type of solar cell do you use for solar cylinder module?

The solar cell is MONO in PERC technology, It has a higher power and efficiency than regular solar cell. Instead of flexiable solar cylindrical tube using Sunpower cell or other technology, Auroras's SolarWrap is much cheaper and it is more reasonable to be used for bulk order for projects.
14. Can i order a sample to test? And how soon will you send it?

Cylindrical solar module is a very popular products since Feb of 2019, Every day we are producing it, Even you only need 1 or 2 pcs, We can arrange immedately and send to you in time. Normally we only 2~3 days to send once we get your payment information.
15. What is the distance from light to solar panel?

The cable length from solar panel to light is 5 meters as our default spec, Using 2.5mm2 cable, it allow 15~20 meters if you need.